Details

Instructors: Rainer Lasch (rainer.lasch [at] tu-dresden.de), Giuseppe Maneschi (giuseppe.maneschi [at] unitn.it)
Class hours: 24+24 hours (8 ECTS)

Objectives

The course provides an analytical view as well as a practical hands-on perspective on operations and business processes. In order to achieve this target the course is divided into two sessions: the first part provides a rigorous analysis of processes and instruments for the rationalization of the these operations and processes, while the second gives the overview on product/process design, reengineering and project management as seen from the top management point of view.
In particular, at the end of the course students will be able to:

• audit and evaluate company logistics and other business processes and rate them in terms of performance
• prioritize, plan, decide and, follow up a reengineering business process
• lead a multifunctional international team involved in business process integration

Contents

Part 1: Logistics Process Management (Rainer Lasch)

This first part of the course provides an overview of the logistics system, historical development, characteristics, aims and objectives as well as present and future trends. Based on this knowledge an introduction of process orientation in companies, the aspects of process modeling, and the evaluation of process performance and process costs will be discussed. With the help of the Beer Game, the Bullwhip-effect in multi-level supply chains and methods of coping with this effect will be demonstrated. To investigate these effects, different tools, which help a company to reorganize and improve their processes, are focused on. Students should develop a comprehension of logistics processes and the possibilities to enhance or improve them.

Part 2: Business Processes (Giuseppe Maneschi)

General considerations about Processes - Production and Operation Management
From Company Vision to Process Definition
5 objectives to obtain a Competitive advantage: Cost, Dependability, Flexibility, Quality, Speed
Polar Diagrams: explanation & exercizes
Simultaneous Product and Process DesignEvolutions in machines, processes and organizations.
Quality & Total Quality Management
Externalization 
Project Manager & Project Management 
Project Planning & Project Control
Planning and organizing complexity - integration of sales and operations
Traditional Management Planning techniques
MRP: Material Requirement Planning
MRP II: Material Resource Planning
ERP: Enterprise Resource Planning

Grading